For Laser Hair Removal Treatments
Consultations must be booked prior to booking our treatments.
If you pay for a treatment course, it is non refundable due to the discounts offered.
We can not treat anyone who has experienced any of the following conditions without written consent from their doctor:
Hypo-pigmentation (e.g. vitiligo).
Any inflammatory skin condition e.g. eczema, active herpes simplex, etc at the treatment area (it could aggravate the condition).
Skin Cancer or any other Cancer. Taking medication to treat cancer (Dacarbazine, Fluorouracil, Methotrexate, etc).
History of keloid scarring (A Laser or IPL burn may produce a keloid scar)
Epilepsy (repeated consecutive flashes may induce a fit).
St John’s Wort (Hypericum — herbal remedy) for depression and can cause photosensitivity.
lsotretinoin, Roaccutane, Tretinoin or Retin A in the previous 3-6 months for the treatment of acne or other dermatological conditions.
Pregnancy or breast feeding, as hormonal imbalance may reduce treatment efficacy.
Diabetes (if history of poor skin healing).
Any topical medication (e.g. hydrocortisone) or is wearing perfumes, deodorants, sun block, essential oils or other skin lotions in the treatment area (which could cause photosensitivity). The area should be fully cleansed prior to treatment.
Surgical metal pins or plates under the area to be treated.
CUSTOMER COMPLAINTS POLICY
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
In the first instance please advise the clinic you are not happy with the service you have received, either while you are in the clinic or as soon as possible (within 72 hours) via email after having your treatment, whilst calmly and clearly explaining your concerns. We will listen to your concerns and ask questions as necessary to understand why you are making this complaint and if it is reasonable
At Be.aesthetics we aim to resolve all complaints within eight weeks after discussing the complaint with us. If you have already left the clinic, please do not attend another clinic as we have the right to see exactly what the service or treatment you received from us looks like. We will then arrange a suitable time for you to come back into our clinic and discuss your complaint in full.
Where we think your complaint is reasonable, we will offer a part or all the service or treatment again as soon as possible. The work will be done by a different therapist (if applicable) if you prefer, although this may not be possible. If we can’t fix the problem, we may offer a credit depending on how reasonable we consider your complaint to be.
Complaints email: email@example.com
If you need to change or cancel your appointment, if amended prior to 48 hours of the treatment date there will be no charge
If there is a cancellation within the 48 hours of your treatment date, a £30 late cancellation fee will be required (which needs to be paid before booking the new appointment)
If there is a cancellation within 4 hours of the treatment time, or in the event of a no show, a £50 late cancellation or no show fee will be required (which needs to be paid before booking a new appointment)
Note: fees will be waived if a GP doctors note can be provided
For most people laser hair removal treatment is generally safe and effective but contraindications also need to be considered when deciding upon laser hair removal treatment; some conditions may be made significantly worse and action may need to be taken prior to the start of treatment course. Your treatment practitioner should be made aware of your medical history and any medications, including vitamins, you are currently taking before any treatment takes place. They should take this into account and use their own experience and judgment to make the process as safe as possible for you. If you are on medication or have underlying health conditions, It is recommended you contact your GP to discuss if any of your medications or medical conditions will be worsened by or complicate laser hair removal treatment before agreeing to treatment
You must tell your laser practitioner of any recent hair removal such as waxing. This is important because in order to achieve good hair removal results it is essential to have hair follicles. Any recent waxing and plucking of hair can remove the hair follicles and this will prevent you from getting good results from any laser hair removal treatments
Hirsutism (the medical term for excessive body hair) can be a symptom of an underlying medical condition. Such conditions are generally hormone related, e.g., polycystic ovarian syndrome. The first port of call if you have excessive body hair should be to your GP, to discuss the problem and rule out any underlying health problems, which could be causing the problem. You should be aware that whilst Laser Hair Removal will reduce the excess hair, due to hormonal conditions, results cannot be guaranteed and extra sessions may be needed ongoing to complete your course, which will be explained to you by your therapist.
Medical Conditions which are Contraindicative
Some medical conditions must be considered with caution.
- Laser hair removal treatment can cause problems for those with active or chronic herpes simplex viral infections. Your practitioner must know before treatment if you suffer from such an infection. You can be given antiviral medication several days before starting treatment and this will normally continue for up to 1 week. Antiviral medication is particularly important if you suffer from viral lesions on the area you want to have treated.
- Care should also be taken if you suffer from hypertrophic scarring or keloid formation. Your practitioner should use their own judgment and advise you as you may have problems with skin healing if the skin is damaged during laser treatment. Refer to GP if scarring has occurred previously
- Other conditions which should be approached with caution include psoriasis, bleeding disorders, vitiligo and severe histamine reactions.
- Laser hair removal treatment should not be carried out on skin which is sunburnt or had surgeries such as laser resurfacing and chemical peels. Laser hair removal will not be conducted over tattoos.
- You cannot be treated if you are pregnant.
- You cannot be treated if you are undergoing chemotherapy or have a history of skin cancer.
- You may not be treated if you have auto immune conditions – A doctor’s referral will be required
Medication which is Contraindicative
Certain types of medication can affect laser hair removal treatment and any healing periods afterwards.
- If you are currently taking isotretinoin (or Accutane as it is commercially known), you should stop taking this 6 months before undergoing laser hair removal treatment. This drug can cause skin sensitivity, and this is not beneficial in laser hair removal treatment.
- Photosensitizing drugs that are activated by ultraviolet. A light wavelength may also contraindicate some laser hair removal treatments. If you are taking such medication, please confirm with your laser therapist before undergoing such treatment.
- There are a multitude of common drugs, which can also interfere with treatment. Steroids, antibiotics such as tetracyclines and analgesics like ibuprofen are just some such drugs. Y mustn’t take Ibuprofen (ie Nurofen as an example brand) for 7 days prior to your appointments.
- St John’s Wort
Payments and Cancellations
If paying for a bulk course (minimum 6 sessions) of treatment, this will be non-refundable due to a discount being applied before treatment commences, as this has been agreed by the client. We operate a 14-day cooling off period after you have paid for your course of treatment and this will enable you to have a refund in full, should no treatment have commenced. Once treatment has commenced you are bound by our non-refundable terms of bulk courses booked.
Should the client wish to stop treatment for any health reason (not applicable if treatment cannot commence due to exposure to UV of any kind), a credit note for any other treatment offered by Be.aesthetics may be given or the remaining treatment may be commenced at a later date, this needs to be discussed and is solely at the discretion of Be.aesthetics. A pay as you go option is available to all clients should this be preferable if you wish not to be bound by our bulk course payment terms.
Minimum 48 hours’ notice is required to reschedule or cancel any treatment free of charge, a payment of £30 will be payable to cancel under this time frame for any reason. If cancellation within 4 hours of your appointment or a no show a £50 fee will be payable before making a new appointment. A £50 fee will also be charged if treatment is not suitable due to any kind of tan on the skin and treatment is advised by your trained therapist it is not safe to proceed on that day.
Your Declarations (Will be signed by the client during their consultation)
I hereby declare that I have been provided with all requested information concerning the laser hair removal treatment, that I am fully aware of the nature of this procedure, and that I understand that the mechanism of action is the selective heating of the hair follicle which results in its destruction and subsequent elimination. The treatment generally causes little discomfort and does not usually lead to complications. Nevertheless, I am fully aware of all the potential side effects of the technique, such as temporary reddening, irritation, peeling, haematomas, pain, burns (first and second degree), scabbing, inflammation, purpura, pigmentation disorders (hyperpigmentation or hypopigmentation), acne or herpetic lesions, paradoxical growth, etc. The duration of such side effects is typically temporary but, in some cases, may be permanent.
I understand that any failure to provide all my medical history prior to proceeding with a treatment could affect the results of said treatment and may cause potential complications. I have been informed that I may call my provider within 72 hours of the most recent treatment date if I have any concerns regarding side effects or complications. I have been informed that up to a 95% hair reduction can be accomplished during your course of recommended of 6-8 sessions on average, although this may vary depending on the type of skin, hair and area being treated and sticking to the course intervals as explained by your therapist and any underlying health conditions I may not be aware of.
The procedure is elective, and results can vary between each individual since factors exist that may trigger the growth of new follicles due to hereditary and hormonal reasons (menopause, pregnancy, hormonal treatments, stress, etc.) and therefore outcome is not guaranteed
I have been warned all contraindications for treatment, such as heat-induced disorders, active skin conditions or injuries, the use of medication that causes photosensitivity, pregnancy or lactation, uncontrolled endocrine conditions, a predisposition to form keloids, active or recent malignant pathologies, active infections, the performance of procedures involving synthetic fillers, chemical peels or procedures that cause skin sensitivity, among others covered in the “Contraindications” section of the team’s clinical documentation. You may also see a pigment change.
I agree to comply with the instructions before, during and after treatment.
Non-compliance with post-treatment instructions may increase the likelihood of complications. I can bear witness to not having omitted or altered data to expose my medical history and surgical history, especially those related to allergies and illnesses or personal risks. It is my responsibility to comply with the recommended measures sun- protection, especially to completely avoid exposure to the sun and UVA radiation of during a period of 4 weeks before and after treatment for standard laser treatment.
I agree to refer to refer to and abide by the aftercare advice and leaflet as given to me by Be.aesthetics on the commencement of treatment
I grant my consent for photographs and digital images to be taken and used for assessing the efficacy of the treatment, medical education, instructional purposes, professional publications or sales purposes. My identity will not be revealed at any time without my consent. Provided that my identity is not revealed, the photographs may be shared and displayed publicly without permission. Instructions, the procedure, potential benefits and risks, as well as possible alternatives to treatment have been discussed with me before and after the treatment.
The cost of treatment has been advised and the specific treatment parameters have been discussed and established. I understand the prices quoted and I understand that sun exposure and sun beds on the treatment area are not permitted during my treatment course, and application of total sun block (factor 50SPF minimum) must be used if exposure is unavoidable. I understand that the last application of fake tan must be at least 10 days prior to treatment to ensure no residue is present on the skin. Fake tan and natural tan will compromise my treatment either by obliging the operator to reduce the settings to accommodate the tan, or by having to wait for the tan to fade by which time the hair growth cycle will be missed.
It is my responsibility to advise Be.aesthetics of any exposure to the sun or sun bed before and during the treatment course or have any change in my medical history or any recent guidance by your GP. I understand that failure to do so could have an adverse effect on my skin and I abide by these terms listed above.
I am aware that no waxing, plucking, threading or any method that involves removing hair by the root is acceptable throughout my treatment course. Shaving only is acceptable 72 hours after my laser treatment and is the only form of hair removal agreed between said treatments. I agree to lightly exfoliate the skin only after 1 week have passed from my previous treatment date, unless the clinic has advised otherwise
For optimum results all treatments must be done within 2 weeks of first noticing new re-growth or within 3 months of my last treatment (whichever the sooner). I understand the difference between new hairs and treated hairs.